Terms & Conditions

1. Definitions

In these Terms and Conditions: "Cinderlane" or "we" or "us" refers to Cinderlane, a business advisory practice based in Singapore. "You" or "User" refers to any person who accesses our website or engages our services. "Services" refers to the advisory services described on our website — the Operational Review, the Council Facilitation session, and the Sounding-Board arrangement. "Agreement" refers to these Terms and Conditions together with any engagement letter or service agreement entered into between Cinderlane and a client. "Content" refers to all materials published on our website.

2. Acceptance of Terms

By accessing our website or enquiring about our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the website or contact us to engage our services.

Our services are available to individuals aged 18 or over who have the capacity to enter into a binding agreement. If you are acting on behalf of a company or other legal entity, you warrant that you have authority to bind that entity.

3. Service Description and Scope

Cinderlane provides operational advisory services for family businesses. Our services are limited to operational matters. We do not provide legal advice, financial advice, taxation advice, estate planning, or advice on shareholding or ownership structures. Where such topics arise in the course of an engagement, we will refer you to a qualified professional and step back from those topics.

The services available are: (a) the Family Business Operational Review, a four-week structured review priced at S$890 per engagement; (b) the Family Council Facilitation session, a half-day facilitated session priced at S$230 per session; and (c) the Family Business Sounding-Board, a monthly arrangement priced at S$420 per month.

4. Geographic Scope

Our services are provided primarily to businesses operating in Singapore. We may accept engagements from businesses based elsewhere at our discretion, subject to agreement in advance. Our website is accessible globally, but we make no representation that the content is appropriate or available in all jurisdictions.

5. User Responsibilities

You agree to provide accurate and complete information in connection with any enquiry or engagement. You agree not to use our website for any unlawful purpose, and not to attempt to gain unauthorised access to any part of our systems. You agree that information shared with us during an engagement will be shared honestly and in good faith.

6. Payment Terms

Invoices are issued at the start of each engagement. Payment is due within 14 days of the invoice date unless otherwise agreed in writing. We accept payment by bank transfer. For the Sounding-Board arrangement, invoices are issued monthly in advance. All prices are stated in Singapore dollars and are inclusive of GST where applicable.

Where an engagement is cancelled by you after work has commenced, a pro-rata fee will apply for work completed to that point. Where an engagement is cancelled before work commences, no fee is charged.

7. Intellectual Property

All content on this website — text, structure, layout, and presentation — is the property of Cinderlane. You may not reproduce, distribute, or adapt this content without our written permission. Written outputs delivered to you as part of a service engagement are for your use and may be shared within your business, but may not be reproduced commercially or attributed to Cinderlane without prior agreement.

8. Confidentiality

We treat all information shared with us in the course of an engagement as confidential. We do not share client information with third parties except where required by law. Written materials shared with us during an engagement are handled with care and are not retained after the engagement concludes. Where you require a formal non-disclosure arrangement, we will provide one on request before the engagement begins, at no additional charge.

9. Disclaimers

Our services are operational advisory in nature and do not constitute legal, financial, tax, or professional regulatory advice. The written outputs we produce are based on the information made available to us and the operational observations drawn from that information. We make no representation that our observations or suggestions will produce any particular outcome for your business.

Our website is provided on an "as available" basis. We do not warrant that the website will be uninterrupted, error-free, or free from harmful components.

10. Limitation of Liability

To the fullest extent permitted by Singapore law, Cinderlane's liability in connection with any engagement is limited to the fees paid for that engagement. We exclude liability for indirect, incidental, or consequential losses arising from our services or the use of information provided in our written outputs.

11. Indemnification

You agree to indemnify Cinderlane from any claims, losses, or costs arising from your breach of these Terms and Conditions or from your use of our services in a manner not contemplated by these terms.

12. Termination

Either party may terminate a service engagement by giving written notice. For the Sounding-Board arrangement, a minimum of 30 days' written notice is required after the initial three-month period. Termination does not affect fees already due for work completed.

We reserve the right to terminate an engagement where a client's conduct makes continuation impractical or where the engagement has moved beyond our stated operational scope and cannot be re-focused.

13. Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution through direct discussion in the first instance. If direct discussion does not resolve the matter, either party may propose mediation. These Terms and Conditions are governed by the laws of Singapore, and any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of Singapore.

14. General Provisions

These Terms and Conditions, together with any engagement letter, constitute the entire agreement between the parties in respect of the services described. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in force. Failure to enforce any right under these terms does not constitute a waiver of that right.

15. Changes to These Terms

We may update these Terms and Conditions from time to time. When we do, we will revise the date shown at the top. For ongoing arrangements, material changes will be communicated with 30 days' notice. Continued use of our services after the effective date constitutes acceptance of the updated terms.

16. Contact

For legal enquiries relating to these terms, contact us at:

Cinderlane
76 Shenton Way, #14-01, Singapore 079119
[email protected]